Terms and Conditions

Your usage of this website is subject to the following Terms and Conditions. By using this site you agree and accept these Terms and Conditions of use, which together with our Privacy Policy govern our relationship with you in regards to our website. If you wish to contact us in regards to the Terms and Conditions our office hours are from 8am to 4pm  Monday to Friday.

1. Prices

1.1 Paintman Paint Ltd is VAT Registered in the UK, VAT Number 260 8359 93. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

2. Delivery

2.1 Paintman Paint will ship orders at the earliest opportunity. If an item is not in stock it may be necessary to mix that item before it can be dispatched. This may cause a slight delay in delivery.

2.2 It is incumbent on the customer to be ready to receive their order when the courier arrives.  If no one is likely to be present it can be left in a safe place designated by the customers, but this information has to be authorised by Paintman Paint to the Carrier and declared at the time of dispatch.  It will not be left unattended on the authorisation of a localised note or otherwise at the point of delivery.  The delivery to a safe place designated by the customer will be at the risk of the customer and Paintman Paint Ltd will not be held responsible for any losses howsoever caused.

2.3 All carriage charges are based on either actual weight or volumetric weight. The charges are based on total consignment weight and individual boxes. All of our paints are considered as Dangerous Goods and can only be carried by registered companies with drivers.

2.4 UK Mainland Deliveries should arrive within 2 working days following dispatch. If you live in the Highlands region of Scotland this may take up to 5 working days dependent on your location. We will not be responsible for carrier delays which are beyond our control. Please contact the carrier.

2.5 European Deliveries should arrive within 5 working days, however this may differ dependent on your location and we cannot control the time parcels are held in customs. All paint and thinner shipments to Europe are classed as Dangerous Goods by the EU and Air Transport Regulations.  All consignments are shipped by licensed Shippers.  They are packed and certified as defined by the current ADR Dangerous Goods Regulations and labelled accordingly. All prices quoted do not include import duties and other taxes where applicable

2.6 Rest of World Deliveries. Please contact us with your enquiries for shipping to Rest of World. All prices quoted do not include import duties and other taxes where applicable. All paint and thinner shipments are classed as Dangerous Goods by the EU and Air Transport Regulations.  All consignments are shipped by licensed Shippers.  They are packed and certified as defined by the current ADR Dangerous Goods Regulations and labelled accordingly.

3. Payment

3.1 We accept payment by most major credit, debit cards and Paypal. We do not accept AMEX.

3.2 Invoices will be provided when it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

4. Images

4.1 We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Paintman Paint Ltd or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by Paintman Paint Ltd will be taken very seriously.

4.2 Colours may vary from illustrated, this could be due to your screen settings and not the product illustrated.

5. Product Information and Descriptions

5.1 We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator.

5.2 Colour Accuracy – Due to the variability of computer and screen settings, we cannot guarantee an exact colour match between the paint colour and the colour as seen on-screen or when printed.

6. Complaints

6.1 We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either by telephone on 01777 710100 or by email sales@paintman.co.uk.

7. Cookie Laws

7.1 This site is proud of its customer relationship. We have no requirement to leave cookie’s on your system for analytical purposes, our mission is to present you with a real time shop that is totally self contained, this company is only interested in customer satisfaction and will not contact you unsolicited or through cookie analysis. Any cookies used are there to assist the pleasure of your shopping experience. (eg. allowing the online shop to remember what items are in your trolley). For any specific enquiry please contact us by email sales@paintman.co.uk. 

8. Company Holidays & Shutdowns

8.1 Paintman Paint Ltd operates a policy of total Company shut down for holiday periods.  Company shut downs will be notified on this website shortly before the intended shut down, these periods may vary year by year.  Automatic Email response and answerphone messages will be posted during the period of shut down.  Orders may be placed on the website during these periods, however the orders will not be dispatched until after the Company re-opens.   Paintman will endeavour to answer all enquiries and dispatch orders as quickly as possible after the shut down.

9. Privacy Policy

9.1 http://paintman.co.uk/privacy-policy-paintman-paint/

10. Photograph competition

One winner will be drawn ever 3 months; the best image picked as the winner. Members of staff will judge the best photograph. The project must be completed in Paintman Paint’s products (this will be checked on our system). By submitting your photos you will be consenting for us to use your photos on our website gallery and social media accounts.