Terms & Conditions

Terms & Conditions

Terms and conditions.  It is important that you read and understand our Terms & Conditions before submitting an order as you are entering into a contract with Paintman Paint Ltd and you will be bound by the terms herein.

You may contact us from 8am to 4pm  Monday to Fridays  by telephoning 01777 710100 or by email sales@paintman.co.uk

  • PRICES
  • DELIVERY
    • UK Mainland Delivery
    • UK Islands and Northern Ireland Delivery
    • European (EU) Delivery
    • European (non EU) Delivery
    • USA and Canada
    • Rest of World
  • PAYMENT
  • IMAGES
  • PRODUCT INFORMATION AND DESCRIPTIONS
  • COMPLAINTS
  • COMPANY HOLIDAYS & SHUTDOWNS
  • PRIVACY POLICY

Prices

Paintman Paint Ltd is VAT Registered in the UK, VAT Number 260 8359 93. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Delivery

Orders are always shipped at the earliest opportunity. If an item is not in stock it may be necessary to mix that item before it can be dispatched. This may cause a slight delay in delivery. If this happens we will contact you. In the unlikely event of us not being able to supply, for whatever reason, we will refund payment as soon as we know of the non supply. We aim to dispatch all on line orders placed before 1100 within the next working day. In some cases this may not be possible due to nil-stocks, special orders, or the office being closed for holidays. You will however be notified using email. It is incumbent on the customer to be ready to receive their order when the courier arrives.  If no one is likely to be present it can be left in a safe place designated by the customers, but this information has to be authorised by Paintman Paint to the Carrier and declared at the time of dispatch.  It will not be left unattended on the authorisation of a localised note or otherwise at the point of delivery.  The delivery to a safe place designated by the customer will be at the risk of the customer and Paintman Paint Ltd will not be held responsible for any losses howsoever caused.

Currently because of shipping restrictions we can only dispatch parcels to certain areas of the Europe. As we do not deliver to all areas, please enquire to shipping@paintman.co.uk to confirm we can ship to your post code and country.

All carriage charges are based on either actual weight or volumetric weight. The charges are based on total consignment weight and individual boxes. All of our paints are considered as Dangerous Goods and can only be carried by registered companies with drivers.

UK MAINLAND DELIVERY

You should receive your consignment within 2 days following dispatch for mainland UK. If you live in the Highlands region of Scotland it can take up to 5 days longer dependent on your location.

You may ask us to arrange with the carrier to leave the consignment in a safe place.  If this option is taken, the liability for the security of the consignment falls with the customer.  Paintman Paint Ltd will not be responsible for any losses or damage howsoever caused.

These conditions are totally dependent on the carrier and we take no responsibility for circumstances beyond our control.

UK OFFSHORE AND NORTHERN IRELAND DELIVERY

This includes all UK postcodes not on the UK mainland (e.g. Northern Ireland, Isle of Wight, Channel Islands and Scottish Islands). Surcharges are applicable to all areas. The delivery cost for your postcode will be displayed on the website prior to payment for goods!

EUROPEAN and (EC) DELIVERY

We currently ship to the following European Destinations:  Andorra,  Austria, Belgium,  Denmark, Finland, France,  Germany,  Greece, Ireland,  Italy, Netherlands, Norway, Portugal, Spain, Sweden.

All paint and thinner shipments to Europe are classed as Dangerous Goods by the EU and Air Transport Regulations.  All consignments are shipped by licensed Shippers.  They are packed and certified as defined by the current ADR Dangerous Goods Regulations and labelled accordingly.

Due to the changes which have occurred through Brexit and the IOSS system imposed by the EU on the 1 July 2021 we are unable to ship consignments of below £150.00 to EU countries under the IOSS regulations due to Paintman Paint Ltd not being registered in an EU country.

Shipments over £150.00 may be shipped at a rate of 0% UK VAT.  Local taxes will be chargeable by your countries customs VAT rate.  This may also include a small administration fee.

Paintman Paint Ltd is not responsible for any taxes or charges the customer may receive once the consignment has arrived in the destination country.

Paintman Paint Ltd is not responsible for any taxes or charges the customer may receive once the consignment has arrived in the destination country.

All prices quoted do not include import duties and other taxes where applicable

USA & CANADA

We are not permitted to ship to USA and Canada.

REST OF WORLD

We are not permitted to ship to Rest of World destinations.

Payment

We accept payment by most major credit, debit cards and Paypal. We do not accept AMEX.

Invoices will be provided when it is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

Order Cancellation

In no circumstances can orders be cancelled after it has been dispatched or while it is in transit but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.

If you wish to cancel your order before it has left the premises, please contact us on 01777710100 .

Order returns

Please see our returns policy for more information.

Images

We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Paintman Paint Ltd or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by Paintman Paint Ltd will be taken very seriously. Colours may vary from illustrated, this could be due to your screen settings and not the product illustrated.

Product Information and Descriptions

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator.

Complaints

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either by telephone on 0044 (0)1777 710100 or by email sales@paintman.co.uk.

Cookie Laws

This site is proud of its customer relationship. We have no requirement to leave cookie’s on your system for analytical purposes, our mission is to present you with a real time shop that is totally self contained, this company is only interested in customer satisfaction and will not contact you unsolicited or through cookie analysis. Any cookies used are there to assist the pleasure of your shopping experience. (eg. allowing the online shop to remember what items are in your trolley). For any specific enquiry please contact us by email sales@paintman.co.uk. 

Company Holidays & Shutdowns

Paintman Paint Ltd operates a policy of total Company shut down for holiday periods.  Company shut downs will be notified on this website shortly before the intended shut down, these periods may vary year by year.  Automatic Email response and answerphone messages will be posted during the period of shut down.  Orders may be placed on the website during these periods, however the orders will not be dispatched until after the Company re-opens.   Paintman will endeavour to answer all enquiries and dispatch orders as quickly as possible after the shut down.

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Useful Guides

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